Dear Valued Customer,
First Federal of SC, FSB would like you to be aware of a telephone and/or e-mail scam that is very popular during this time of economic crisis. Someone will contact you claiming to be your bank and tell you there is something wrong with your account and you are requested to close it as soon as possible. It order to validate the call, the caller asks you to enter some of your personal financial information into the phone keypad (or in a return e-mail). The requested information could be your Social Security number or your account number at the bank. These calls usually occur after normal banking hours and sound very urgent and official. In some cases, the actual bank number appears in the caller identification display. This scam is known as “phishing” and the ability to make their phone number appear as the bank’s number is called “spoofing”.
No bank will contact you requesting your personal information or passwords unsolicited. If you receive a call or an e-mail do not reply or enter any information at all no matter how official or real the message appears to be. Contact the bank using a telephone number that you already have and tell them what happened. Do not use the reply button or the telephone number that might appear in the e-mail. Do not use the redial feature on the phone or call the number that appears in the display
If our employees have to call you for any reason, they should already have all the account information they need before the call and should not have to ask you for your information. We are proud of our personal service and work hard to protect our customer’s information.
Online Banking Security
With proper safety measures in place, your online banking transactions remain confidential and safe.
The following measures have been taken to ensure your privacy:
Secure Access and Verifying User Authenticity
Unique ID and password - In order to access First Federal of SC, FSB’ online banking, you must enter a unique User ID and password.
First Federal of SC, FSB allows you to choose a "Nickname" for each of your accounts. For example, Checking, Payroll, Money Market, etc.
If you are logged on to online banking but do not use it for 15 minutes, you will not be able to proceed until you "re-log" onto the system.
Password "Lockout" System
To keep unauthorized individuals from accessing your account by guessing your password, we have instituted a password lockout system. If your password is entered incorrectly three consecutive times, the user is "locked out" of the system. You must contact the bank for your account to be reset and the system to become "unlocked".